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Enterprise Relationship Representative- Hartford

Company Name:
Paychex
Title: Enterprise Relationship Representative- Hartford
Location: Connecticut-Rocky Hill-Hartford Office
Other Locations: Connecticut-STM-Stamford Office, New York-New York-Manhattan Office
With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers'' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.
Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and ourtrainingand resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine's "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters ahealthy work life balance, and our comprehensivebenefits packageprovides health care, retirement planning, education assistance, and much more.
Builds strong client relationships and provides quality service in an effort to retain and grow client base. Prioritizes client retention by seeking creative ways to refocus clients on product offerings.
Develops and maintains advanced technical knowledge of Paychex systems and processes.
Recommends new products, service enhancements and technological solutions to clients.
Provides daily support to a select number of complex and high-profile clients to streamline client contact points, providing professional and personalized customer service.
Serves as coordination and communication channel lead for internal Paychex departments. Acts as liaison with branch, region and corporate offices to resolve client issues regarding payroll and ancillary products to ensure client satisfaction and profitability requirements.
Responds to client communication (phone, emails) in a timely manner to resolve issues, including payroll and tax-related matters, "how-to" product inquiries, system issues, and first-level support of client input and/or output transmission issues.
Provides client training to ensure that complex and high-profile clients obtain full value from Paychex.
Identifies major trends or issues and assumes responsibility for resolution or escalation to management to ensure ongoing client satisfaction and revenue retention.
Maintains regular contact with the client to build strong relationships and generate value for the client to meet with the decision makers to assess service provided by Paychex, Inc.
Conducts in-depth client assessment to develop and prioritize strategies for clients.
Analyzes data to identify present and future performance gaps; translates gaps and organizational needs into an educational plan. Identifies needs that can be met through offers and those that require alternative approaches.
Partners with sales, internal departments and operations to ensure client satisfaction.
Positions the appropriate management and executive Paychex staff with key stakeholders at the assigned clients business.
Provides Branch Management team with regular reporting and status updates on each client.
Maintains knowledge of relevant systems and Paychex product offers, as well as changes in federal, state, and local wage tax law and policies to ensure Paychex products meet the needs of the client.
Provides first level phone support for TLO and HRO product lines to the E-Hub complex clients thereby providing the client with a single point of contact for all service needs.High school diploma and a minimum of 6 years relevant experience in a technically oriented customer service organization required. Consideration may be given to a candidate with a degree in lieu of experience. Minimum of 36 months of experience in Major Market Services and in Senior Client Representative role required. Travel is required 25-50% of the time.
Customer Service

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