Provider relations rep ii

Company Name:
ValueOptions is a health improvement company that serves more than 32 million individuals. On behalf of employers, health plans and government agencies, we manage innovative programs and solutions that directly address the challenges our health care system faces today. A national leader in the fields of mental and emotional wellbeing, recovery and resilience, employee assistance, and wellness, ValueOptions helps people make the difficult life changes needed to be healthier and more productive. With offices nationwide and a network of more than 130,000 provider locations, ValueOptions helps people take important steps in the right direction. We help them live their lives to the fullest potential.
At ValueOptions, it's more than a job. Our employees embrace the company vision of helping people lead healthier lives. The over 3,100 employees on our team enjoy challenging career growth in an environment that values integrity, innovation, consumer engagement and joint accountability. Employees have access to comprehensive benefit packages; corporate discounts; continuing education opportunities, including our online learning portal, and more. At ValueOptions we strive to build a boundless culture and community of professionals that includes honest, open and free-flowing communication. We are passionate about the work we do.
If you have a passion to make a difference and a thirst to actively develop your knowledge and skills, join the ValueOptions team!
We are currently seeking a dynamic Provider Relations Representative to join our team at our office in Rocky Hill CT. The Provider Relations Rep will provide administrative, analytical and technical support to the Director of Customer Service and Provider Relations. He/she works with the Director to facilitate proper communication between the Contractor and the Provider community as well as maintain/administer provider information.
_Position Responsibilities:_
_Maintain all provider information and provider updates on the Partnership website._
_Respond to provider questions. Instrumental in the updating and publishing of FAQs, Provider Handbook as well as applicable P&Ps;_
_Alerts providers of modifications in the Provider Handbook and any P&Ps; and/or provider requirements._
_Develop newsletter twice a year._
_Interface with designated individuals from various departments regarding specific provider issues._
_Build and maintain the Provider File._
_ Assist in the development of a Geo Access study and density report at least quarterly_
_Perform miscellaneous job-related duties as assigned._
_Position Requirements:_
Education _: Bachelor's degree in related field preferred, plus minimum of 2-3 years' experience working in a fast-paced and challenging environment. Extensive experience with detail oriented projects, strong computer skills, and customer service experience preferred._
Relevant Work Experience: _Previous experience in the behavioral health or health care industry preferred._
Knowledge, Skills & Abilities
_Computer Skills require_
_Project Management capabilities_
Ability to develop and maintain positive relationship with a variety of internal and external customers
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ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.
Position Location: CT - Rocky Hill
FTE Status: Full time
Scheduled Weekly Work Hrs: 40
Job Family: Network Contracting and Provider Relations
ID: 32148

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