Rocky Hill, CT - Assistant Operations Manager

Company Name:
Two Men and a Truck
## Job Description
The assistant operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: training and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The assistant operations manager will work closely with the operations manager to ensure the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The assistant operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, and Marketing.
## Job Responsibilities
Promotes and protects the TWO MEN AND A TRUCK brand
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Assists the Operations Manager with the interviewing, hiring and training of new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and policies
Directs employee scheduling and dispatch of movers and drivers
Responsible for employee development and corrective action programs
Assists with workers compensation and unemployment claims
Coordinates and directs the fleet maintenance and equipment inventory programs
Ensures compliance with all DOT regulations and FMCSA guidelines
Handles customer concerns and assists the Operations Manager with the damage resolution process
Responsible for being one of a few "on-call" emergency contacts outside of normal business hours
Participates in regular training and development programs offered through Stick men university to further the knowledge of the system
Actively participates in community, industry or other relevant associations
Participates in monthly TWO MEN AND A TRUCK online webinars, assists with safety meetings, and works to meet monthly safety goals.
## Job Requirements
Bachelor's Degree in business, management, or other related field is preferred
A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry, or ability to quickly learn and implement these
Ability to work as a mover or driver if necessary, actively going on moves will be part of the training process
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
Must be proficient with the following Microsoft applications:
## Work Environment
Work is generally performed in an office setting with no unusual hazards, however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be require for training purposes.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job related criteria. TWO MEN AND A TRUCK is an Equal Opportunity Employer. Diversity is valued and TWO MEN AND A TRUCK will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
Position: Assistant Operations Manager
Location: Rocky Hill, CT
Address: 1275 Cromwell Ave, Rocky Hill, CT

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