Payroll Specialist/Customer Service
Great opportunity for an individual with exceptional customer service skills to join New England's fastest growing payroll company in our soon to be opened Rocky Hill location.
Duties:
Accountable and responsible for all aspects of quality service for client base. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service.
o Maintains a base of payroll clients relevant to size and complexity on all products.
o Maintains a high rate of client retention through quality service, responding timely to client questions and requests.
o Maintains and updates payroll information by collecting, calculating, and entering data including tax exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
o Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
o Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
o Resolves payroll discrepancies by collecting and analyzing information.
o Maintains employee confidence and protects payroll operations by keeping information confidential.
o Contacts clients regularly daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules.
o Accurately keys all payroll related data necessary to process and meet payroll deadlines.
o Keeps current with payroll processing systems and changes in wage and tax laws.
o Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image and contributing to a team environment.
Skills/
Qualifications:
o Must have demonstrated experience working with clients and customers in developing working relationships and rapport.
o Excellent oral and written communications skills
o Ability to solve practical problems and deal with complex situations.
o Ability to perform general mathematical and financial computations.
o High level of organization and attention to detail a must.
o Proficient in Word, Excel, and Outlook.
Requirements:
High School Diploma (Associates preferred) and 3 years office experience with a proven facility in data entry, customer service, and problem resolution. The equivalent combination of education and experience will be considered.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties:
Accountable and responsible for all aspects of quality service for client base. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service.
o Maintains a base of payroll clients relevant to size and complexity on all products.
o Maintains a high rate of client retention through quality service, responding timely to client questions and requests.
o Maintains and updates payroll information by collecting, calculating, and entering data including tax exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
o Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
o Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.
o Resolves payroll discrepancies by collecting and analyzing information.
o Maintains employee confidence and protects payroll operations by keeping information confidential.
o Contacts clients regularly daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions and to set schedules.
o Accurately keys all payroll related data necessary to process and meet payroll deadlines.
o Keeps current with payroll processing systems and changes in wage and tax laws.
o Establishes and maintains a positive working relationship with clients, agencies and coworkers to promote a quality service image and contributing to a team environment.
Skills/
Qualifications:
o Must have demonstrated experience working with clients and customers in developing working relationships and rapport.
o Excellent oral and written communications skills
o Ability to solve practical problems and deal with complex situations.
o Ability to perform general mathematical and financial computations.
o High level of organization and attention to detail a must.
o Proficient in Word, Excel, and Outlook.
Requirements:
High School Diploma (Associates preferred) and 3 years office experience with a proven facility in data entry, customer service, and problem resolution. The equivalent combination of education and experience will be considered.
Estimated Salary: $20 to $28 per hour based on qualifications.
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